Support Construction Industry Cloud - List of Manufacturers, Suppliers, Companies and Products | IPROS

CONOC Construction Industry Cloud Dedicated Support

Instead of an IT help desk, a construction "partner" runs alongside. Former skilled staff provide direct support via LINE.

"I introduced a system, but I didn't know how to use it and ended up going back to Excel" — this is a common failure when implementing IT tools. CONOC's construction industry cloud is one of its greatest strengths in its support system after implementation. The staff, including former painters and former building material suppliers, know the construction site well. Since specialized terms like "ninku" (artificial) and "sumi-dashi" (marking out) are understood as they are, there's no need for complicated explanations. Communication can be done via LINE, allowing for easy questions even while on the move when a phone call isn't possible. Additionally, staff can directly conduct usage lectures for employees on behalf of busy CEOs. Services can start within one business day, with operational explanations and initial data entry completed in the first month, allowing for full-scale operation to begin in the second month. The 92% retention rate is supported by this quality of service. *For more details, please download the PDF or feel free to contact CONOC.